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Do you have questions about our plans and services? Need more information about our tax reports? We're here to assist you. If you want to establish a business partnership with CryptoBooks, write to us at hello@cryptobooks.tax
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Where can I find information on crypto taxation and how to use the software?
You’ll find everything you need in the Help section, which includes detailed guides and tutorials, many of them dedicated to specific exchanges and wallets, with step-by-step instructions on how to connect them to CryptoBooks. For tax-related topics, our blog covers UK-specific crypto tax rules and practical use cases. We also run free webinars every other week on blockchain, taxation, and how to use CryptoBooks effectively. Recordings are uploaded to our YouTube channel for on-demand access. In addition, every two weeks we host exclusive webinars for customers, where we answer selected questions in detail. Every week, we send out a newsletter with crypto tax updates, new features, blog articles, and upcoming webinars. If you need direct help, our Customer Support team is available via chat or email.
What kind of support do you provide to your customers?
CryptoBooks offers multiple levels of support to meet different needs. You can always contact us by email at customer.support@cryptobooks.tax, even if you’re not yet a customer. If you’re using the software, whether on the free version or with a paid plan, you also have access to our in-app chat, with fast response times from our support team. Every two weeks, we run a dedicated Q&A webinar for CryptoBooks customers. In the days leading up to it, you’ll be invited to submit your questions, and they’ll be answered live during the session. For those who prefer to delegate everything, we also offer the Crypto Accounting Service: a premium option for users who want an expert to handle their entire crypto bookkeeping. You can access more details about this service directly in the app or on the website.
What if I want to delegate my entire crypto bookkeeping to one of your experts?
You can. The Crypto Accounting Service is designed precisely for that. Just write to cryptoaccounting@cryptobooks.tax and describe your situation. One of our experts will handle everything for you, from data import to report delivery.
I want to establish a business partnership with CryptoBooks; who should I contact?
We have dozens of successful business partnerships under our belt and are always happy to form new ones. To propose a business partnership with your company, write to marketing@cryptobooks.tax; our marketing and partnership manager will provide you with feedback shortly!
How long do I have to wait before receiving a response?
Our customer support team responds quickly, often within minutes during working hours. You can contact us via email or use the in-app chat for faster replies. Either way, you won’t be left waiting: we prioritise fast, accurate support.
Is customer support in English?
Customer support is entirely in English, managed by individuals who are experts in English crypto bookkeeping: you couldn't ask for better.
Do you provide guides on crypto taxation and bookkeeping?
Yes. We publish detailed guides on our blog covering all key aspects of crypto taxation and bookkeeping. We’re also working on full-length ebooks to explore specific topics in depth. To stay updated, check your email for our newsletters, follow us on YouTube, and join our webinars for regular insights and practical advice.
Connect, track, account, and reconcile all your crypto transactions for the most accurate tax reports you can get.
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