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FAQ - Frequently Asked Questions

We have an answer for every question: browse the list of questions, and all your doubts will be resolved.

Most Frequently Asked Questions

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What does CryptoBooks do exactly?

CryptoBooks is a software or web app that allows you to connect your crypto platforms (such as your crypto exchanges), your wallets and blockchains you have used. The aim is to reconstruct the history of your transactions from the first one you made to the most recent. With this reconstructed history, CryptoBooks can calculate and show you the total value of cryptocurrencies you have owned year by year, along with the corresponding value in euros and then it calculates the capital gains or losses you have incurred on an annual basis. This steps lead to the final one: it informs you about the amount of taxes on your crypto activities you are expected to pay.

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How does the free trial work?

It's very simple: you register for free without the use of a credit card, which is never required. You can use Cryptobooks without limitations for one week: you can connect wallets and exchanges, import transactions, edit categories, manage transfers, and do everything a paying user can do. To download tax reports, you will be asked to choose a subscription. If you don't like it, you let it expire.

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How does CryptoBooks help me with my tax return, and do it without errors?

As you may know, in UK, it is necessary to declare any capital gains and losses in your Tax Declaration. A specific substitute tax is applied to the gains but its amount can vary. CryptoBooks covers numerous use cases for cryptocurrencies. Have you staked and are unsure how to report the gains? Don't worry: CryptoBooks understands how things work in UK and handles specific use cases like staking, as well as mining, liquidity pooling, farming, networking, etc., seamlessly. You just need to connect your platforms! Once the platforms are connected, you download CryptoBooks reports, which are so well-crafted that they precisely show you which data to enter in the various Tax Return sections. Hai fatto staking e non sai come si rendicontano i guadagni? Non preoccuparti: CryptoBooks sa come funzionano le cose in Italia e gestisce casi d’uso specifici come lo staking, ma anche mining, liquidity pooling, farming, networking etc., senza problemi. Devi solo connettere le tue piattaforme! Una volta connesse le piattaforme, scarichi i report di CryptoBooks, che sono talmente fatti bene che ti mostrano esattamente quali dati inserire nei quadri RW, RT ed RL - quello per i redditi in crypto - casella per casella.

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Is the software updated to recent cryptocurrency laws?

CryptoBooks is a project managed by a highly competent team in the field of crypto taxation, with the main purpose of assisting UK taxpayers. It is regularly updated to the latest regulatory developments. We can confidently state that there are no other software solutions as up-to-date and compliant with UK law as CryptoBooks. For this reason, if you are a UK resident, the best choice you can make is to rely on us. We ensure complete compliance with the laws and the most accurate results possible!

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Does CryptoBooks replace my accountant?

CryptoBooks allows you to track and account for all your cryptocurrency transactions for tax purposes, reconciling them all together and providing you with the correct figures to include in your tax return. The accountant is the person you rely on to take these numbers and input them correctly into the declaration or use them to define the best filing strategy for you. CryptoBooks and your accountant, therefore, perform two different roles. You can think of CryptoBooks as your cryptocurrency bookkeeper!

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Why should I choose to try CryptoBooks for free instead of another software? What does it offer more than others?

CryptoBooks is the first software of its kind that aims not only to provide you with reports in a very short time – which is expected – but to give you the most accurate reports, even if it means waiting a few extra minutes. CryptoBooks alerts you to any errors it finds in the data sources you connect, allowing you to fix them either automatically – thanks to the internal AI – or manually. The reports are 100% accurate, and CryptoBooks is the most up-to-date software on the market in compliance with UK regulations. Other software, while certainly valid, may not be updated to the latest laws, so you would not be as protected as you would be with CryptoBooks.

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I know nothing about crypto taxation and reporting; is CryptoBooks suitable for me?

CryptoBooks is an app designed for anyone who has cryptocurrencies, even for those who know nothing about taxes, finance, and cryptocurrency tax reporting. The ease of use, immediacy, and the ability to consult numerous step-by-step guides, along with the always active live chat support with a real operator, contribute to CryptoBooks being rated 5 out of 5 stars by our users for "Ease of Use!" Try it to believe it!

Try CryptoBooks for free for 7 days

Connections

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What do "Connection" and "Integration" mean at CryptoBooks?

When we talk about "Connections" and "Integrations" in CryptoBooks, we mean the possibility of connecting a platform you use, a wallet, or even your public address on a specific blockchain to our software. Once the connection is made, CryptoBooks automatically imports cryptocurrency transactions made on that platform/wallet/blockchain. Then, it reconciles them with those already imported to recreate the history of your crypto movements and generate the necessary tax reports.

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So how do I connect one of my platforms to CryptoBooks?

There are various ways: You can directly connect CryptoBooks and the platform using a connection type called API - APIs allow the two software to "talk" and exchange data, somewhat like being continuously connected via a virtual cable. The other main option is to upload transactions made on a certain platform in CSV format: download the transaction file from your exchange and import it as is into CryptoBooks. In the future, you can upload other transaction files to keep your CryptoBooks up to date. If you want to connect a public address from a specific blockchain to import all transactions related to it, it's straightforward with CryptoBooks! We support a large number of blockchains. You can also import data provided by your wallet connected to a specific blockchain. If you have already imported data from that blockchain, don't worry: CryptoBooks detects any duplicate transactions, alerts you, and proceeds to eliminate the excess ones. Finally, you can import all the transactions you prefer by formatting them according to the CryptoBooks template: the best solution when the platform/wallet/blockchain you want to import is not yet among those supported and integrated into CryptoBooks.

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Are connections secure?

100%! API connections are always and only read-only; even if you accidentally provide us with a non read-only API key, CryptoBooks never proceeds to "operate" but always and only to "read." Furthermore, we have implemented a series of security measures and protocols to ensure that your data and connections to CryptoBooks are safer than ever.

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Once a platform is connected to CryptoBooks, does it automatically update when I make new transactions?

Yes, new transactions are automatically entered into CryptoBooks from connected platforms if they are connected via API. If you have entered them via a CSV file, the advice is to download a new CSV file and import it into the software periodically to keep your crypto portfolio up to date!

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How can I verify that transactions from a certain connected platform have been correctly imported?

Once transactions from a certain source are imported, you can access all transactions from that source on CryptoBooks and verify that they are correct. If there are many, don't worry: CryptoBooks, thanks to sophisticated algorithms, understands when something is wrong and sends you a notice, suggesting the best way to resolve any issues!

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Can I connect both platforms such as exchanges like Binance and Coinbase, and wallets like Metamask? What if I have a hardware wallet?

You can connect both CeFi exchanges like Binance, Coinbase, Kraken, Bybit, etc., and DeFi wallets like Metamask, desktop wallets like Exodus and Electrum, CeFi wallets like those of Binance or Coinbase, and hardware wallets like Trezor and Ledger.

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And if I want to connect my public address on a specific blockchain?

You can connect all public addresses on all blockchains you have used, as long as they are integrated into CryptoBooks. And if you have already connected wallets from that blockchain, don't worry: CryptoBooks reads any duplicate transactions, alerts you if necessary, and proceeds to eliminate them.

Try CryptoBooks for free for 7 days

Crypto tax reports

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What is the purpose of the tax reports on my crypto that CryptoBooks provides?

CryptoBooks' tax reports provide you with all the necessary data for the proper completion of your tax return, specifically regarding your cryptocurrencies. As you may know, cryptocurrencies capital gains and losses must be declared in the Tax Return each year. Various boxes of the Tax Return are relevant for this purpose. These sections require the input of specific data conveniently provided in CryptoBooks' reports!

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What are the sample reports?

Sample reports contain fictional data that allows you to preview the reports you can download with your own data when you activate a CryptoBooks license. Thanks to these sample reports, you can verify their completeness and how easy they are to read and use for your Tax Return.

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Do CryptoBooks' tax reports contain all the information I need?

Our reports have been used by thousands of clients for their Income Tax Returns, and they contain absolutely all the information you need to correctly and comprehensively fill out each section of your Income Tax Return. You won't need anything else!

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Why are there 6 different reports? Do I have to use them all?

CryptoBooks provides 6 reports for various scenarios. Clearly, you will only use those that are relevant to your situation. For instance, if you earned income in crypto or engaged in staking, you can use the Income Report, while if you were involved in trading, the Capital Gain Report will be what you need. You have all the tools to comply with tax regulations!

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Do I need to be an accountant to read and use these reports?

I report sono redatti in modo che siano chiari e comprensibili a chiunque, anche a chi non è un commercialista. Puoi utilizzarli tu stesso per compilare la tua Dichiarazione, oppure inviarli al tuo commercialista che, come tanti altri hanno fatto finora, apprezzerà la chiarezza, la completezza e l’accuratezza dei nostri report.

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Can I send the report "as is" to my accountant?

The reports are "ready to use": the data is easily readable and contains everything your accountant needs to proceed on your behalf. The report arrives via email, so a simple "Forward" to your accountant's email address is all you need to do: literally 1 click!

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What do I need to do to get my tax reports?

To get your tax reports, you first need to activate a CryptoBooks license. Then, you will need to connect your platforms and wallets. If CryptoBooks detects misalignments and errors, you will need to address them using the guided procedures, and at that point, you can download your reports— accurate, reliable, and audit-proof.

Try CryptoBooks for free for 7 days

Plans and pricing

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Can I try CryptoBooks before paying?

Yes! You can use CryptoBooks for 7 days completely free to import the entire history of your cryptocurrency transactions, view your gains and net capital losses, and monitor your portfolio. Payment is only required when you want to download and view your complete tax reports. Some features may also be restricted during the free trial.

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What sets apart CryptoBooks plans?

The main difference is the number of transactions the software can account for, varying from plan to plan. Additionally, specific features are unlocked only in the more advanced plans, such as the multi-profile for 5 users, which is available exclusively with the Trader Plus plan.

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And if I reach the transaction limit set by my plan?

No worries, no problem: you can upgrade whenever you want, paying the difference between the new and current plans. Additionally, we'll prorate the time already elapsed so you can save even more!

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If I have a discount code, where can I enter it?

If you have a discount code for CryptoBooks, you can easily enter it during the payment phase: there's a dedicated field clearly highlighted on the page. Don't forget to click "Apply" to apply the discount! The price shown in the cart will reflect the applied discount. By completing the payment, you've correctly used the discount code.

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What is the refund policy?

If CryptoBooks doesn't meet your needs, you have 14 days to request a refund from customer support. We kindly ask you to provide feedback and let us know what you didn't like about the service; it would greatly help us improve our product!

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If I'm part of a Community with a dedicated feature, which plan should I choose?

CryptoBooks has partnerships with many communities. If you belong to one, you should have received instructions to activate the dedicated features. Generally, the process involves activating a specific code during the license activation, unlocking the feature associated with the community. For further assistance, contact customer.support@cryptobooks.tax!

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Are my payment details secure?

Absolutely! CryptoBooks does not store your payment data on its servers. Your payment data is stored by Stripe, the payment system we rely on. Stripe is a global leader in online payments and adopts the most secure procedures to ensure that your data is in excellent hands.

Try CryptoBooks for free for 7 days

Features

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What features make CryptoBooks better than other software of its kind?

There are many aspects for which CryptoBooks is the best choice you can make: -The calculation algorithms are perfectly calibrated to UK law, while many other software solutions simply do not take into consideration that every country has its own fiscal accounting rules. - Calculations are precise and verified; the algorithms take into account myriad variables to provide you with the most accurate results: you won't find any other software that delivers better results. - Transfers management: it allows you to calculate the actual taxes; otherwise, you could risk paying much more! We make you pay much fewer taxes: just only those due. - Management of SPAM tokens, scams, misalignments, roundings, average exchange rates if missing: a whole range of features that CryptoBooks offers, which the vast majority of other software does not, allowing you to calculate the value of your crypto and earnings accurately and to the millimeter. - Full support via chat and email: a huge advantage! Our customer care is renowned for its availability and kindness, providing perfectly matched answers to every software-related question.

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Can CryptoBooks and its AI solve all the issues in my bookkeeping?

CryptoBooks allows you to use an "intelligent" mode: by activating it, you ask CryptoBooks to automatically solve errors, find the most suitable exchange rates, automatically manage detected transfers, and so on. In essence, you only need to connect your platforms, and CryptoBooks' AI takes care of the rest! If you prefer not to let the software do all this and would rather personally manage any misalignments, missing exchange rates, and other detected issues, you can switch to PRO mode and have full control over each transaction and misalignment.

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There are a lot of features, but how do I know how to use them all?

CryptoBooks provides you with many tools, but at the same time, it guides you step by step when needed. Ease of use is a fundamental priority for us, and you are never left alone. The support service is also always available, completely, ready to provide the support you seek. And if you prefer to delegate the entire accounting to a professional, we also have a premium service that allows you to do just that: for those who "don't want to think about it anymore"!

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I'm not an expert in taxation; is this software suitable for me?

It can be used by accountants and experts, certainly, but it is so intuitive and guided that anyone, even those who know nothing about accounting principles and reporting, can connect their platforms to CryptoBooks and download their reports, 100% accurate, in a few simple steps. Try it to believe it!

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How does CryptoBooks help me with my tax return, and do it without errors?

As you may know, in UK it is necessary to your cryptocurrencies' capital gains or losses in your tax return . A specific tax is applied to the gains but its amount actually varies from case to case. CryptoBooks covers numerous use cases for cryptocurrencies. Have you staked and are unsure how to report the gains? Don't worry: CryptoBooks understands how things work in UK and handles specific use cases like staking, as well as mining, liquidity pooling, farming, networking, etc., seamlessly. You just need to connect your platforms! Once the platforms are connected, you download CryptoBooks reports, which are so well-crafted that they precisely show you which data to enter in your Tax Return box by box.

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Is the software updated to recent cryptocurrency laws?

CryptoBooks is a project managed by a team of experts in crypto accounting, with the main purpose of assisting UK taxpayers. It is regularly updated to the latest UK regulatory developments, to keep you constantly compliant.

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How does the free trial work?

Very simple: you register for free without the use of a credit card, which is never required. You use CryptoBooks without limits for a week: you can connect wallets and exchanges, import transactions, edit categories, manage transfers, and do everything a paying user can do. To download the tax reports, you will be asked to choose a subscription. If you don't like it, you let it expire. Simple as that.

Try CryptoBooks for free for 7 days

Customer support

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Where can I find information on crypto taxation and how to use the software?

First and foremost, we have a comprehensive "Help" section with many guides and tutorials. If you have an exchange, there's a high chance there's a dedicated tutorial on how to integrate it with CryptoBooks in that section! We also have a blog that provides a lot of tax-related information if that's what you're looking for. We host a webinar every Thursday covering topics ranging from the blockchain world to crypto taxation to efficient software usage, and these webinars are then uploaded to our YouTube channel for future reference! But that's not all: every two weeks, we hold exclusive webinars for our customers, where we answer the questions we've collected beforehand. It's truly a premium service that no one else provides! Finally, every Monday, we send a newsletter to all our customers with the most important updates on the crypto world, webinar invitations, product updates—such as new integrations and features released every two weeks—links to new blog articles, and much more! If you need personalized support, you can contact Customer Support.

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What kind of support do you provide to your customers?

We pride ourselves on having an extremely efficient and appreciated customer service. You can write to us via email at customer.support@cryptobooks.tax anytime, even if you are not already a CryptoBooks customer. If you are a customer (either in the free trial or with a paid plan), you can also contact the support team through the internal chat service in the software: we have very short response times! Every two weeks, the CryptoBooks team hosts an exclusive Questions & Answers webinar for CryptoBooks customers, and a few days before, we start collecting questions: you will be instructed on how to send them each time, and you will be provided with answers directly during the live session! If you need a premium service, we offer the Crypto Accounting Service: for those who want to delegate their entire bookkeeping to an expert "and not think about it anymore." You can find more information directly in the software or by visiting the dedicated Crypto Accounting Service page on the website.

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What if I want to delegate my entire crypto bookkeeping to one of your experts?

Certainly, our Crypto Accounting Service is exactly what you need. Write to cryptoaccounting@cryptobooks.tax explaining your needs; I am sure you will be extremely satisfied, like the over 500 clients we had in 2023!

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I want to establish a business partnership with CryptoBooks; who should I contact?

We have dozens of successful business partnerships under our belt and are always happy to form new ones. To propose a business partnership with your company, write to marketing@cryptobooks.tax; our marketing and partnership manager will provide you with feedback shortly!

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How long do I have to wait before receiving a response?

Our customer support team is extremely efficient in providing quick responses. Send us your question or write it in the chat directly, and you'll have your answer in no time.

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Is customer support in English?

Customer support is entirely in English, managed by individuals who are experts in English crypto bookkeeping: you couldn't ask for better.

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Do you provide guides on crypto taxation and bookkeeping?

Yes, we provide guides through our blog, and we are working on ebooks with comprehensive guides on every aspect that may interest you! Read our emails, follow us on YouTube, and participate in our webinars to stay consistently informed and updated!

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